Agents seek capabilities beyond financial.

The process of finding the right client for a property is not as simple as it seems. Agents seek capabilities beyond financial, with plenty of emphasis on other desirable qualities that will contribute to a smooth and profitable sale as well as a thumbs up from the property owner. So what exactly are these desirable qualities?

According to global statistics portal Statista, there were approximately 1.2 million Malaysians employed in the real estate and business services industry in 2023. Most of these agents have their own segments or niches that they dip their toes in to find clients. Message blasting into specific niches is a strategic way for agents to locate the most suitable clientele for the property they are managing. Agents who consistently work in real estate niches can experience more efficiency in finding the best potential clients and receive returns on investment (ROI) for their marketing efforts.

A goal in mind

The client must know what they are looking for in their sought-after property. If not, it will be difficult and time-consuming for an agent to show them any house. Generally, it is easy to tell in this day and age what kind of property a particular client is looking for based on their circumstances. It could be a young couple checking out their first home or an investor intending to purchase a rental property.

Customers who can clearly communicate their desired amenities, ideal timeline, budget and preferred location are highly valued by agents. To ensure that everyone is on the same page right from the start, clarity helps to avoid frustration.

It is important to understand the complexities of Malaysia’s property market due to its wide range of options. Realistic expectations regarding property prices, availability and other preferences are what agents look for in their clients. While aspirational objectives are great, a realistic perspective in line with market realities paves the way for a more fulfilling experience. 

It also takes time to complete transactions, obtain loans and navigate legal procedures. Patient and understanding clients help to create a more relaxed and productive working relationship between them and their agents.

Trust is key

Successful transactions are built on the foundation of trust between the client and the agent. Property hunting will always see higher success rates when there is a cooperative atmosphere from clients who put their faith in the agent's knowledge and skills. Trust-building requires open communication. 

Giving the agent timely and consistent updates on any modifications are essential. This could entail changes to budgets, timelines or any other issues that may otherwise crop up. Assuring that all sides are working toward the same goal requires open, honest communication that stays consistent and clear of misconceptions.

The Malaysian way of never being on time won’t swing well in certain countries but it is nice when a client shows up to an appointment on time. Establishing a courteous and expert rapport encompasses not only being on time and being responsive but also being understanding of the agent's time and effort. The process of viewing a property is made more pleasant and effective for all parties when clients are courteous, involved and actively participate. Always keep in mind that showing respect pays off, particularly when handling high-stakes negotiations or minor setbacks.

Decisions, decisions, decisions

The real estate market in Malaysia moves quickly. Opportunities can pass in the blink of an eye, so buyers must make their decisions, as stressful as it can be, quickly as well. Agents like clients who can move through the paperwork and negotiation stages with confidence and speed when the right property comes up for sale. 

However, being decisive shouldn't come at the expense of being adaptable. Sometimes even better deals can be unlocked by being open to other options or, within reason, accepting counteroffers. Additionally, the likelihood of finding the ideal property can be greatly increased by being prepared to slightly modify timelines or locations in light of fresh market insights.

Finding the right property and navigating the complexities of a sale or purchase can be a team effort, and being communicative, courteous and flexible are great and valuable traits to have when it comes to jumpstarting the entire process. These attributes lay the groundwork for a fruitful real estate transaction, converting the agent-client dynamic from a strictly commercial exchange into a fulfilling and cooperative journey toward common objectives.

Sometimes it takes more than a chance to find the ideal property. A buyer can raise the likelihood of a smooth and successful real estate transaction by presenting positive client qualities that will provide a good impression on the agent that they can then pass on to the property owner they represent.

This article was first published on Starbiz7.

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