The KLCC team pose with renewed AIPC Gold Certificates.
KUALA LUMPUR: The Kuala Lumpur Convention Centre (KLCC) has successfully re-certified its International Association of Convention Centres (AIPC) Gold Certification, a mark of excellence in the global business events industry. This achievement reaffirms the world-class venue’s unwavering commitment to delivering exceptional experiences for event organisers and delegates.
The AIPC Quality Standards Programme is a rigorous assessment process that evaluates convention centres across ten key areas, including customer service, facilities and operations, employee relations, safety and environmental responsibility. The Centre achieved an impressive average aggregate rounded score of 3.95, exceeding expectations and demonstrating its dedication to world-class standards.
“We are incredibly honoured to receive the AIPC Gold certification once again. This prestigious recognition is a testament to the tireless efforts of our entire team who are dedicated to exceeding expectations and delivering exceptional service to our clients. Even as our building is about to celebrate its 20th year, it’s the unwavering dedication and commitment of our team that ensures KLCC continues to deliver an exemplary event experience. We are committed to continuous improvement and look forward to building upon this legacy of excellence,” said general manager John Burke.
KLCC became Asia’s first venue to be recognised with the AIPC Gold certification in 2010. The AIPC Quality Standards Certification programme is assessed by the designated external auditor, Knowlan Consulting Group, which specialises in strategic management consulting.
(From left) Chung and Kwok graduate AIPC Future Shapers with flying colours.
In another development, KLCC has announced a stellar win at the highly coveted AIPC Future Shapers leadership programme.
Two of the KLCC's rising stars are its sales deputy director Tiffany Chung and operations deputy director Kwok Wai Kay. Aptly named Future Force, their team impressed a room full of 150 industry C-suite leaders at the AIPC Congress in Costa Rica with a solution for attracting and retaining younger talents in the convention centre industry.
“We are immensely proud of our Future Shapers for their prestigious win. Their accomplishments are not only a reflection of the Centre’s commitment to investing in our people and driving innovative, industry-leading solutions but also the exceptional calibre of Malaysian talents. At the Centre, we encourage our team members to be adaptable and creative problem-solvers, qualities that have been instrumental in our long history of delivering successful and memorable events,” said Burke.
Team Future Force presented a comprehensive solution in the form of a centralised digital platform for career development, resources, and networking, showcasing the diverse and rewarding career path available within the convention centre industry. The rigorous 9-month journey equips aspiring leaders with the skills they need to succeed. Participants undergo masterclasses led by experts, receive personalised coaching and mentorship and build valuable networks, all culminating in a fierce on-stage pitching competition.
Stay ahead of the crowd and enjoy fresh insights on real estate, property development, and lifestyle trends when you subscribe to our newsletter and follow us on social media.
