BY NURUL ASMUI MD AZMI
asmui@ocision.com

Full Homes Realty celebrates 10 wonderful years

FULL Homes Realty Sdn Bhd (1068610-K) is an established real estate agency founded by Sean Eng, who is also the current principal and one of the main directors. The agency marks its 10th year of successful journey and lucrative business this year.

Eng is more than just a passionate start-up founder, he encouraged long term career with Full Homes Realty Sdn Bhd, and provides valuable support to management and administration team.

“It has been my dream and passion to broaden the horizon of my knowledge in the real estate industry. Starting with small property investment, I seek advice from several principals, other real estate agents and friends from the industry to set up Full Homes Realty.

Established in July 2005, the agency started out with only one office in Bandar Manjalara, Kepong, but has now expanded to seven additional branches to become one of the leading real estate agencies in the Klang Valley.

Full Homes Realty is managed by a team of experienced and committed professionals who deliver services without compromising on ethical standards, honesty and integrity. The management team include Sean Eng, Scott Peng, Ken Yap, Lynnette Seet, Harry Low, Fannye Ho, Danny Luo, William Chin, Michelle Foong, Eugene Ong and Jacelyn Tan.

The Full Homers

The agency specialises in sale and lease of residential, commercial, industrial, land, sale of new development projects, as well as property management.

With 300 fully trained registered REN negotiators, Full Homes Realty hopes to offer the highest standard of customer service. They adhere Eng’s motivational motto: “We build the people, then the people will build the business.”

“This agency offers good opportunity by providing training and sharing experiences. Sean also gives support in administration, and he always encourage us to create a long term career at Full Homes Realty,” says Yap.

Targeting to be within the top five agencies in Malaysia by 2017, they are currently undertaking new projects launched by developers, and plan to expand to Penang as well as looking for a suitable partner to expand the Full Homes Realty branding to Sabah and Sarawak.

The management team: (L-R) Yap, Low, Eng, Seet, Tan, Ho, Peng, Luo, Ong, Chin and Fong.

Quotes from Full Homes Realty directors and leaders:

“Each negotiator is trained to be professional and honest when delivering their service. We also exercise strong team work to ensure quality services are provided to our clients,” says Full Homes Realty Bukit Jalil director Chin.

“We are very selective when it comes to recruiting because we only hire the best of the best. Nonetheless, we do give training, and share our knowledge and experience in the industry so that our negotiators are committed at what they do,” says Full Homes Realty Puchong director Yap.

“Being a real estate negotiator is not just about work, work and work, but they also need to enjoy what they do and have a strong mentality to take on what the industry has in store for them. We believe that happy people produce positive results,” says Full Homes Realty Kota Kemuning director Low.

“Our expertise at this branch is handling developers’ projects. We have negotiators that deal with clients, and telemarketers that updates our listing. We make sure that everything is up-to-date on daily basis for a smooth operation,” shares Full Homes Realty Kota Damansara director Seet.

“Although the current property market is looking stagnant, we still get clients that are keen to invest in property. We make sure that we give them the highest standard of service, and we try to give good packages when we can,” says Full Homes Realty Kepong marketing division Ong.

“Recruitment is one of the very important steps for a company to grow so we always encourage our negotiators to work together. I always emphasise that agents should focus on whatever they do because that is the key to be successful in real estate line,” says Full Homes Realty Johor Baru director Luo.

“To make sure that all projects are handled attentively, we always have discussion and update each other on what is happening. We also hold a regular meeting between directors and leaders to keep a close connection between each branch,” says Full Homes Realty Kepong sales division Tan.

“Discipline is vital to promote good productivity in an agency. Agents and negotiators should also possess good judgement character so they are able to target the right market and meet clients’ need,” concludes Full Homes Realty Sri Hartamas director Peng.