(from left) Mah Sing Group Bhd chief executive officer Datuk Ho Hon Sang
and chief operating officer Yeoh Chee Beng

KUALA LUMPUR: Mah Sing Group Bhd (Mah Sing) or the Group has launched its “Desire Refer n Reward” campaign, which rewards a participant with up to RM38,000 when he or she refers their friends and family to purchase a selection of the group’s completed homes and commercial spaces nationwide.

According to the press statement, the sales campaign rewards the referrer when they purchase any of the Group’s twenty-one nationwide projects, either for personal stay or commercial activities by 31 December 2018.

Participants of the Desire campaign would also benefit from the ability to move in instantly. The group is providing complimentary renovation consultation from its professional panel of ID consultants for selected projects, as well as furnishing packages and moving-in services.

The campaign’s focal motive is to address the nation’s rising demand for more quality ready-to-move-in homes and workspaces. Ho said, “There is a pent-up demand for completed homes and the campaign aims to accommodate this growth in households.

“Buying a completed product eliminates the guesswork and risk associated with buying something off-plan.

“We do the work so that you don’t have to. Mah Sing will exercise great care to equip every home or workspace with the most efficient layout and superior set of amenities.”

Other perks include easy ownership financing packages such as flexible financing schemes with a low deposit, and affordability — ability to adjust the payment of financial schemes to limit down payment as well as viewing the actual unit itself.

Should buyers opt to purchase their homes or workspaces through the ‘Desire Refer n Reward’ campaign, they will be able to enjoy the newly adopted digitised process of Vacant Possession in 2018. Mah Sing introduced the digital VP process earlier this year for the VP of its Avens Residence.

“Vacant Possession is very important to us as well as our homebuyers as they will step into their home for the very first time,” said Ho, adding that the new process has shortened the time taken for the customers to complete the required documentation and paperwork.

In line with the core part of Mah Sing’s customer-focused DNA, the Group constantly work towards further enhancing customers’ experience. From now on, future handovers will incorporate the Group’s digitised VP process system. Homeowners who collect the keys to any Mah Sing homes can experience a paperless and hassle-free VP process where everything is done online.

The customer service personnel will conduct a one-on-one session with each buyer to give them insights on the development and house rules. Upon completing the VP process, the VP form will be signed digitally by the buyer and instantly sent to their email for their record.

The Group’s effort to enhance customers’ experience has led to the creation of the “MY Mah Sing” app which allows for communication between homeowners with the property management team and Mah Sing’s customer service team.

Some of its features include an Integrated Vacant Possession (VP) scheduler, timely photo updates on construction progress on purchaser’s properties, defect management report, property management administrator, and many more. The application is currently available for download in the Apple App Store and Google Play Store.